FAQs

Returns and Shipping Policy:

Due to the handmade nature of my products, I accept returns only for defective items. To initiate a return, please contact me within 30 days of receiving your item.

Exchanges: I do not offer exchanges unless the item is defective.

Customised and commission Items: Because these items have been made specifically for you I cannot accept returns or refunds on them.

Do you sell internationally?

Currently from this website I only sell and ship items within Australia and New Zealand.

International purchases are available here from my Etsy store.

Are your bags customisable?

Yes! All of my bags and purses can be customised to match your style in different colour pallets. Feel free to email me at jackalopecrochet@gmail.com to discuss customizing an item to your unique style.

Do you take on commissions?

Yes! Although it does depend on my availability and the item you would like me to make. Email me at jackalopecrochet@gmail.com to discuss your ideas, a completion timeline and pricing.

Production times:

All of my earrings and one off baby blankets are ready to be shipped out within 4 days of purchase.

For made to order/custom items, ie. bags and purses, the time taken to make the piece will depend (usually between one to two weeks) for an accurate timeline please contact me via Email.